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Help

*Remember...As we are currently in the process of moving to a new Warehouse your order may take up to 3-5 working days to be delivered. You will receive an email as soon as your order has been despatched.

Delivery

How can I track my parcel?

My order is showing as delivered however I can't find it.

My tracking hasn’t updated, is that normal?

Can I request a specific delivery time?

What will happen to my parcel if i'm not in?

I gave you the wrong address, what do I do?

I’ve ordered a few items, will they arrive all in one delivery?

Why have I received an item without any additional packaging?

Returns

I have an unwanted item I'd like to return...

I've ordered the wrong item by mistake and need to return it.

I returned an item but I haven’t heard back yet, what do I do?

My item is not working, what can I do?

My item has arrived damaged/missing parts, what do I do?

Orders

How do I place an order?

How do I cancel my order?

My parcel arrived but one of the items is missing, what do I do?

The item i've received isn't what I ordered.

Where do I enter my voucher/discount code?

I have forgotten to enter my discount code

Payments

How long does it take for my money to be refunded?

What methods can I use to pay?

Why is the item cheaper here than on eBay or Amazon?

Are you VAT registered?

Other

I didn’t receive a confirmation email?!

Where can I keep up with your current deals and offers?

How do I open an account?

Can I unsubscribe from your marketing emails?

Contact

Where is my order?

I am missing an item

I want to cancel my order

My item is Damaged or Faulty

I've received the wrong item

I need help with something else...

Need More Help?

   Contact us on WhatsApp

Our opening times to reach us by WhatsApp are:
Monday to Friday 9am - 5pm
Closed on Bank holidays.

 

WhatsApp is not a live chat service and an agent will respond as soon as they are available.

  Call us on 0333 999 8779

Our opening times to reach us by Phone are:
Monday to Friday 9am - 5pm
Closed on Bank holidays.

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