Oh No! We are sorry to hear that your item isn’t working.

Did you know most toys have short life batteries as standard that are usually only suitable for the ‘Try Me’ function. If your item does require batteries, can you try replacing them as this is likely to resolve the issue.

If the item continues to be faulty or doesn’t require batteries, please  provide a video that shows the issue using WhatsApp , so that a member of our amazing Customer Service Team can help. Remember to include your order number, full name and address when you send your video to us.