Whilst we always strive to provide the very best products and service, there may be a rare occasion that the order may not be exactly as you had expected. Please do not hesitate to get in touch. Our team will be more than happy to resolve this for you.
If you wish to return your purchase we ask that you please inform us within 30 days of receipt. We will only issue a refund if the item is unopened, unused and resalable condition. Failure to do so may result in a reduction of the refund amount.
Once your returned item is checked in at our facility you will receive a full refund of the purchase price of the item plus any delivery charges you paid when you placed the order. This may take up to 5 working days after we receive your items. Your refund will be applied to the original payment method used when placing the order.
Our recommended courier for returns is Evri, you can find their site here. Please remember to take note of your tracking number!
Our returns address is:
Pilkington Tile Site,
346 Rake Lane,
Please include a copy of our returns form that can be found here.